bj888 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by bj888 ("we", "us", "our", "Company"), the operator of the online gaming platform located at https://bj-888.one and all associated subdomains, mobile interfaces, and digital services (collectively, the "Platform"). This Policy applies to all users who register, browse, or otherwise interact with the bj888 Platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, and all other regions of Bangladesh.

We are committed to handling your personal data responsibly and transparently. This Policy describes in plain language what personal information we collect, the purposes for which it is processed, the parties with whom it may be shared, the security measures we apply to protect it, and the rights you may exercise with respect to your own data.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy, all of which form part of the agreement between you and bj888. In the event of any conflict between this Policy and our Terms & Conditions with respect to data privacy matters, this Policy shall prevail.

2 Personal Data We Collect

bj888 collects personal data through various means, including during the account registration process, through your ongoing use of the Platform, and via automated technologies. The categories of personal data we may collect are described in the table below:

We collect only the data that is necessary and proportionate for the purposes described in this Policy. We do not collect sensitive special categories of personal data (such as racial or ethnic origin, religious beliefs, or medical information) unless specifically required for responsible gaming compliance purposes, in which case your explicit consent will be sought.

3 How We Use Your Personal Data

bj888 processes your personal data for the following purposes:

• Account Registration & Management: To create and maintain your bj888 account, verify your identity, process your registration, and manage your account settings and preferences.
• Service Delivery: To provide access to our gaming platform, process bets and wagers, calculate and credit winnings, and deliver the full range of bj888 services to you.
• Payment Processing: To facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all transactions.
• Identity Verification (KYC): To verify your age, identity, and residential address in compliance with anti-money laundering obligations and to ensure our platform is used only by eligible adults aged 18 and above.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, account takeover attempts, and other prohibited activities on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance through live chat, email, and other support channels.
• Responsible Gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, identify signs of problem gambling behaviour, and provide timely intervention and support resources.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform news — but only where you have provided your consent or where we have a legitimate interest to do so. You may opt out at any time through your account settings.
• Platform Improvement: To analyse usage patterns, conduct performance testing, fix bugs, and improve the overall quality, speed, and user experience of the bj888 Platform.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and lawful requests from regulatory or law enforcement authorities.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

4 Legal Basis for Data Processing

bj888 processes your personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:

1. Contractual Necessity: Processing is necessary for the performance of the contract between you and bj888 — that is, to provide you with access to the Platform, process your bets, handle your payments, and manage your account.
2. Legal Obligation: Processing is necessary to comply with applicable laws and regulatory requirements, including anti-money laundering legislation, identity verification mandates, and financial record-keeping obligations.
3. Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided these interests are not overridden by your fundamental rights and freedoms.
4. Consent: For certain processing activities, such as sending direct marketing communications or processing special category data, we will rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Third-Party Disclosure

bj888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your data with carefully selected third parties in the following circumstances:

• Payment Service Providers: We share the minimum necessary financial data with payment processors including bKash, Nagad, Rocket, Upay, and banking partners to facilitate your deposit and withdrawal transactions. These providers operate under their own privacy policies and are responsible for the security of data within their systems.
• Identity Verification Services: We may share identity documents and related data with third-party KYC and fraud prevention service providers to verify your identity and comply with anti-money laundering regulations.
• Game Technology Providers: Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi may receive limited usage data necessary to deliver their games on our Platform. These providers are bound by strict data processing agreements.
• Technology & Hosting Partners: We use third-party cloud infrastructure, server hosting, and cybersecurity providers to operate the Platform. These partners process data solely on our instructions and under binding contractual obligations.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by applicable law, court order, or in connection with the investigation of suspected illegal activity or fraud.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity, subject to the same level of privacy protection described in this Policy.

6 Cookies & Tracking Technologies

bj888 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and gather analytics data that helps us improve our services. A cookie is a small text file placed on your device by a web server when you visit the Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be disabled. They include session cookies that keep you logged in, security tokens, and load-balancing cookies.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymised information about how visitors use the Platform — such as which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us optimise Platform performance.
• Functionality Cookies: These cookies remember your preferences such as language settings, preferred payment method, and game lobby configuration so that your experience is personalised on return visits.
• Marketing & Targeting Cookies: With your consent, we may place cookies that track your activity across sessions to deliver personalised promotional content and measure the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. Most browsers allow you to refuse new cookies, delete existing cookies, or receive alerts when cookies are set.

7 Data Retention

bj888 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes or enforce agreements. The following general retention periods apply:

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you. Data that is required for ongoing legal proceedings or regulatory investigations may be retained beyond the standard periods until those proceedings are concluded.

8 Data Security Measures

bj888 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmitted between your device and the bj888 Platform is encrypted using industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols, ensuring that sensitive information cannot be intercepted in transit.
• Data Encryption at Rest: Personal data stored on our servers is encrypted at rest using AES-256 encryption, protecting it from unauthorised access even in the event of a physical security breach.
• Access Controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security awareness training.
• Two-Factor Authentication: We support and encourage the use of two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised login.
• Regular Security Audits: Our Platform undergoes regular penetration testing, vulnerability assessments, and third-party security audits to identify and remediate security weaknesses proactively.
• Incident Response: We maintain a documented data breach response procedure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay.

9 Your Data Rights

Subject to applicable law, you have the following rights with respect to your personal data held by bj888. To exercise any of these rights, please contact our support team at the details provided in Section 14.

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed. We will provide this information within 30 days of a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing was unlawful. Note that this right is subject to legal retention obligations — we cannot erase data we are required to keep by law.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or while an objection is being considered.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer it to another data controller where technically feasible.
• Right to Object: You have the right to object to our processing of your personal data where that processing is based on our legitimate interests, including profiling for marketing purposes. Upon receiving an objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will respond to all valid data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will inform you of the extension and the reason for the delay. We do not charge a fee for processing data rights requests unless they are manifestly unfounded or excessive.

10 Children's Privacy

The bj888 Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or store personal data from any person under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account.

We employ age verification procedures during the registration process, including KYC checks, to prevent underage access to the Platform. Parents and guardians who believe that a minor has registered on bj888 without their knowledge are encouraged to contact our support team immediately so that we can investigate and take appropriate action.

11 Third-Party Links & Services

The bj888 Platform may contain references to or integrations with third-party services, including game software providers, payment gateways, and analytics tools. These third parties operate under their own privacy policies, which are independent of this Policy. bj888 is not responsible for the privacy practices, data handling procedures, or content of any third-party service.

We encourage you to review the privacy policies of any third-party service providers whose services you access in connection with the bj888 Platform. Our integration with third-party payment providers such as bKash, Nagad, and Rocket means that transactions are subject to those providers' own terms of service and privacy policies.

12 International Data Transfers

The operation of the bj888 Platform may require the transfer of your personal data to countries outside Bangladesh, including to the servers and infrastructure of our technology and service partners. Where such transfers occur, bj888 takes reasonable steps to ensure that your data receives an adequate level of protection, including through contractual clauses, data processing agreements, and other appropriate safeguards.

By using the bj888 Platform, you acknowledge and consent to the potential transfer of your personal data to jurisdictions outside Bangladesh for the purposes described in this Policy. We will not transfer your data to any country that does not provide an adequate standard of data protection without implementing appropriate safeguards.

13 Updates to This Privacy Policy

bj888 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. All revisions will be published on this page with an updated "Last Updated" date at the top of the Policy.

For material changes that significantly affect your rights or the way in which we process your data, we will provide prominent notice on the Platform and, where appropriate, notify you directly via email or in-account notification. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically to stay informed about how bj888 is protecting your personal information. The current version of this Policy will always be accessible on this page.

14 Contact Us & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bj888 processes your personal data, please contact our dedicated Data Privacy team using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the bj888 Platform
• Response Time: We aim to acknowledge all privacy inquiries within 48 hours and resolve them fully within 30 days of receipt.
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

If you are not satisfied with our response to your privacy concern, or if you believe that we have handled your personal data in a manner inconsistent with this Policy or applicable law, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. We take all privacy complaints seriously and will cooperate fully with any regulatory investigation.